This article explains the potential issues that customers should be aware of when requesting a reseller to dedicated server migration service.
This article applies to Unix Reseller accounts and Unix Dedicated Servers.
You should be aware of the following potential issues with the migration process. You may wish to discuss the process with us prior to initiating it as many problems can be mitigated with additional preparation and liaison.
- To use SSL on the dedicated server will require the purchase of an SSL certificate for your server; the shared Donhost SSL server (securesiteserver.co.uk) cannot be used. This may require changes to the source code of sites using SSL.
- Webmail is not installed on dedicated servers. You may however install, or have us install, a webmail application of your choice on to your server.
- Spam Bouncer is supported on a dedicated server and any accounts which currently have Spam Bouncer enabled will retain their Spam Bouncer settings. You will continue to be able to manage Spam Bouncer configuration from your central control panel, however your clients will no longer have the ability to change Spam Bouncer settings through their individual control panels.
- Dial-up accounts on sites which are migrated to your dedicated server will be lost. You will be able to create replacement accounts via your central control panel; however, they will not use the original usernames.
- You will need to provide the e-mail address to which support requests from your customers should be sent on the control panel customization page in the main dedicated server control panel. In the absence of this address, your clients will not be able to submit support requests via their individual control panels.
- If your reseller account utilises personal name servers you should set the primary domain name for your reseller account to the domain name used by your personal name servers prior to initiation of the migration process.