I cannot access my FTP account. How do I reset my password?

I cannot access my FTP account. How do I reset my password?

This article explains how to reset the FTP access password for a hosting account.

This article applies to Shared Hosting and Reseller accounts and Dedicated Servers.

1

Login to your Donhost control panel.

2

Browse to the Change Pass page for the desired account.


The resulting page allows you to change your main account password. This is the password you use to upload files and login to the control panel.
3

Enter the new password in both text fields provided..

4

Click Change Password to update your FTP account password.

Please note: Customers who have installed Microsoft FrontPage extensions to their hosting account will automatically have FTP access to their account disabled. Using regular FTP can corrupt the extensions, disabling the functionality of the FrontPage web and requiring that the site be deleted to reinstall the extensions.