How do I use

How do I use

This answer will explain how to use the support site to find answers to all your donhost related questions.

What is the donhost support site?

donhost Support provides the answers to hundreds of frequently asked donhost questions. It should be your first port of call whenever you have a problem or question relating to donhost.

You can use the support site to find the answers to all your donhost questions, brush up on your web knowledge, or submit a question directly to the donhost support team.

How do I use the donhost support site?

To use the site, simply type a question into the search box towards the top of this page and click on the Search button.

The system will find all the answers related to that question and display them in an ordered list.

If you can't find the answer to your question, click on Ask a question.

Please note: In order to Ask a question you will need to be logged into your account.

How do I log into the site?

To search and browse the donhost support site you do not need to log in. But you will need to log in if you want to ask us a question. Here's how:


Click on the Log in option, towards the top right of the donhost Support page.


Type in your donhost Support username and password.


Click on the Log in button.

How do I submit a question?


Click on the Ask a question tab in the donhost support site.


Type the subject of your question into the box provided.


Select a category for your question, e.g. Domains


Type your domain name into the box provided. This will help us deal with your question faster.


Type your question into the box provided and add any relevant attachments.


Click on the Next Step button.


You will be presented with a selection of support articles that may answer your query, if they do not, please click on the No button. This will submit your query to our support team.

What now?

Your question will be submitted to our support team. You will receive an answer shortly. If you want to check the status of your question, just click on the My Support tab.

You will see all the questions you have sent to the donhost support team, along with their status.

If you find that your query has been resolved but your incident is still open, please use the relevant Close Issue button.

If you need to update your query, please click on the relevant question and scroll down to the bottom of the page. Here you will see a Message box, type your update into the box and click on the Update Message button. Your update will then be submitted to our support team.